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About Us
Estate Community Care
Estate Community Care is dedicated to supporting individuals living with neurological disabilities, including conditions such as Multiple Sclerosis, Spinal Cord Injuries, Parkinson’s Disease, and other complex health needs. Our mission is to provide compassionate, high-quality care that empowers participants to live as independently as possible while meeting their unique needs.
For Support Coordinators & Plan Managers
We understand how important reliable communication, timely reporting, and consistent service delivery are for you and your participants. Our team works in partnership with referrers to ensure every client receives safe, structured, and high-quality support without delays or uncertainty.
- What You Can Expect From Us
- Clear, regular communication so you’re always updated on participant progress.
- Timely documentation and reports to support your compliance requirements.
- RN-led oversight for participants requiring complex care or higher-level monitoring.
- Fast onboarding and smooth handovers to reduce disruption for participants and families.
- Flexible support delivery in homes, hospitals, SDA, or SIL settings depending on need.
- A dependable team that responds promptly and prioritises participant wellbeing.
- We aim to make your role easier by being a provider you can trust, one who delivers consistent outcomes and communicates with transparency.
De-Identified Case Study
Case Study: Improved Stability for a High-Care Participant
- What We Did
- Conducted a full assessment and established RN oversight for safety.
- Implemented structured daily support with a consistent team.
- Coordinated with allied health professionals and adjusted routines to reduce triggers.
- Introduced community engagement activities to build confidence and routine.
What We Do
We offer a wide range of services, including 24/7 support staff to assist with various aspects of daily life and specialised care:
Personal & Domestic Assistance
Helping with daily tasks such as cleaning, cooking, and personal care to maintain your independence and well-being.
Community Access & Transport
Supporting participants with outings, social engagement, and transportation to medical appointments, ensuring they stay connected to their community.
Specialized Nursing Care
Providing complex care services such as wound management, bowel care, and continence management to address more intricate healthcare needs.
Continence Assessments & Reports
Assisting with continence assessments and preparing documentation for funding reviews to support initial applications or ongoing NDIS support.
Staffing for Supported Independent Living (SIL) & Specialist Disability Accommodation (SDA)
Supplying experienced and dedicated support workers for participants in SIL and SDA environments, ensuring high-quality care in the home.
At Estate Community Care, we are committed to better communication, high-quality care, and a client-centered approach, ensuring each participant receives the best possible support tailored to their needs.
- Empathy and compassion: A genuine desire to help people with disabilities and their families is essential for creating a supportive and caring environment.
- Integrity: Maintaining high ethical standards and being honest in all business dealings helps build trust with clients and staff.
- Respect: Valuing and respecting the diversity and individuality of clients, staff, and stakeholders promotes an inclusive and welcoming environment.
- Quality service: Providing quality care and services that meet the individual needs of clients is crucial for building a positive reputation and fostering positive relationships with clients and their families.
- Innovation: Being open to new ideas and approaches, and using technology to improve service delivery, can help a disability service provider stay competitive and offer more personalised services to clients.
- Accountability: Taking responsibility for one's actions and being transparent in all business dealings helps build trust and credibility with clients and stakeholders.
- Teamwork: Collaborating and communicating effectively with staff and other service providers can help ensure that clients receive the best possible care and support.
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Respect and Dignity
We treat every participant with respect and uphold their dignity, ensuring that they are valued as individuals. We recognise the uniqueness of each person and empower them to make informed choices about their care and support. -
Commitment to Quality Care
We are dedicated to providing high-quality services that meet or exceed NDIS standards. Our services are delivered with the utmost care, professionalism, and commitment to improving the lives of people with disabilities. -
Inclusivity and Diversity
We embrace diversity in all forms, and we are committed to creating inclusive environments that respect the cultural, linguistic, and personal differences of all individuals. We ensure equal access to opportunities and support for every participant. -
Integrity and Transparency
We operate with honesty, openness, and integrity in all our dealings, ensuring that our participants, their families, and our stakeholders trust us. We maintain clear communication and transparency in service delivery and decision-making. -
Collaboration and Teamwork
We believe in working collaboratively with participants, families, support networks, and other professionals to achieve the best outcomes. Teamwork and effective communication are at the heart of our service delivery. -
Safety and Wellbeing
We prioritize the safety and wellbeing of our participants and staff by maintaining a safe, secure, and supportive environment. Our practices ensure that participants feel protected and supported at all times. -
Person-Centered Approach
We adopt a person-centered approach in all aspects of our services, ensuring that the needs, preferences, and goals of the participant guide our actions. Every participant is at the center of their care, and we tailor our support to help them achieve their goals. -
Continuous Improvement
We are committed to ongoing learning and improvement. We regularly assess and refine our services to enhance their quality, effectiveness, and responsiveness. Feedback from participants and staff is crucial to our process of continuous improvement. -
Empowerment and Independence
We support participants in gaining independence and confidence, helping them achieve their personal goals and lead fulfilling lives. We encourage choice, control, and self-determination in all aspects of their care and support. -
Sustainability and Accountability
We strive to run a sustainable business that operates with accountability to all stakeholders. We manage resources effectively, ensuring that services are efficient, cost-effective, and sustainable for long-term success.