The NDIS Commission is an independent body responsible for regulating and improving the quality and safety of National Disability Insurance Scheme (NDIS) supports and services. The NDIS Commission works to protect the rights of NDIS participants and ensure that they receive high-quality and safe supports and services.

The NDIS Commission has a number of responsibilities, including:

• Regulating NDIS providers to ensure they meet quality and safety standards
• Investigating and responding to complaints about NDIS providers and services
• Providing information and education to NDIS participants, providers, and the wider community about the NDIS and the standards and requirements for NDIS supports and services
• Monitoring and reporting on the quality and safety of NDIS supports and services

If you have a concern or complaint about an NDIS provider or service, you can contact the NDIS Commission for assistance. You can make a complaint by:

• Filling out the online complaint form on the NDIS Commission website
• Calling the NDIS Commission’s free helpline: 1800 035 544
• Emailing the NDIS Commission at complaint@ndiscommission.gov.au

The NDIS Commission takes all complaints seriously and will investigate the issue to determine the appropriate course of action. This may include working with the provider to resolve the issue, taking enforcement action against the provider, or referring the complaint to another agency for further investigation. The NDIS Commission will keep you informed of the progress of your complaint and the outcome.

You can find more information about the NDIS Commission and its role on the NDIS Commission website: www.ndiscommission.gov.au. The website includes information about the NDIS, making a complaint, and the standards and requirements for NDIS supports and services. You can also call the NDIS Commission’s free helpline: 1800 035 544 for more information and assistance.

To access Estate Community Care’s services, you will need to be registered with the National Disability Insurance Scheme (NDIS). Once you have an NDIS plan in place, you can choose Estate Community Care as your provider. Our team will work with you to develop an individualized care plan that meets your unique needs and goals

At Estate Community Care, we are committed to providing high-quality care and support to our clients. We regularly review and assess our services to ensure that they are meeting the needs of our clients and meet all relevant industry standards. We also encourage ongoing communication with our clients and their families to ensure their satisfaction with our services.

We take a collaborative approach to support, involving family, carers, and other service providers in the planning and delivery of services. We also invest in the ongoing development of our team, offering training, supervision, and support to help them grow and succeed in their roles.

To access services from Estate Community Care, you will need to be registered with the National Disability Insurance Scheme (NDIS). You can find more information about the NDIS and how to access it on the NDIS website.